Shift Leader — Drive Quality, Service & Profit

Papa John's USA, Inc.; Waterloo (IL); On-site; USD 17,000 - 23,000; Full time

Job summary

Papa John’s USA, Inc. is seeking a Shift Leader to supervise shifts and ensure high quality products and customer service at the restaurant. You’ll help manage operations, safety, and adherence to company policies while supporting profitability.

You’ll train team members, assign duties, monitor inventory, and resolve customer needs during late shifts and weekends. Must be 18+, have a High School diploma or GED, and an eagerness to promote our core values.

Qualifications

• High school or GED completion is preferred.
• Food service certification is preferred where available.
• Experience leading a restaurant shift is a plus.

Responsibilities

• Supervise shifts and work areas to ensure quality products and customer service.
• Execute company policies and procedures and ensure compliance with laws.
• Manage cash handling and inventory within guidelines.
• Provide immediate feedback and resolve issues during shifts.
• Maintain product quality, cleanliness, and adherence to standards.
• Support profitability by controlling costs and labor during shifts.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED preferred

Serv-Safe/Local or State Food Service Certification preferred

Previous restaurant shift lead experience preferred

Job description

Papa John’s USA, Inc. is seeking a Shift Leader to supervise shifts and ensure high quality products and customer service at the restaurant. You’ll help manage operations, safety, and adherence to company policies while supporting profitability.

You’ll train team members, assign duties, monitor inventory, and resolve customer needs during late shifts and weekends. Must be 18+, have a High School diploma or GED, and an eagerness to promote our core values.