Shift Leader: Inspire Teams & Guest Experience

Dunkin' Donuts; Fort Myers (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin’ franchisee, seeks a Shift Leader to coach crew, oversee shift operations, and ensure quality guest experiences in a fast-paced Dunkin’ location in Florida.

You will lead crew, manage shift tasks, uphold safety and sanitation standards, and drive performance while delivering excellent guest service. The role emphasizes teamwork, coaching, and timely problem resolution to maintain a welcoming store atmosphere.

Qualifications

• Fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest Focus – anticipate and exceed guests’ needs and exceed expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).
• This position requires one to lift 30 to 50 pounds.

Responsibilities

• Arrive in a timely manner to prepare for your scheduled shift.
• Demonstrate respect and dignity in dealing with others including team members and guests.
• Follow the communication guideline established in your store.
• Assign crew positions, set shift expectations, motivate team members and provide timely feedback.
• Deploy team members to meet guests’ needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Drive urgency to satisfy guests’ needs and resolve problems; reinforce systems and procedures.
• Monitor team performance to ensure quality, service, and cleanliness standards are met.
• Ensure restaurant standards and marketing initiatives are executed during shift.
• Follow all systems to control labor costs, food costs, and cash.
• Comply with safety, food safety and sanitation policies and ensure a clean work area.
• Report equipment issues and discuss opportunities with the GM.
• Adhere to all policies and respond to coaching with accountability.
• Be capable of executing multiple tasks.

Skills

English fluency

Math skills

Writing skills

Restaurant experience

Supervisory experience

Guest focus

Results orientation

Problem solving

Team building

Lifting 30-50 lb

Physical stamina

Job description

Quality Brand Group LLC, a Dunkin’ franchisee, seeks a Shift Leader to coach crew, oversee shift operations, and ensure quality guest experiences in a fast-paced Dunkin’ location in Florida.

You will lead crew, manage shift tasks, uphold safety and sanitation standards, and drive performance while delivering excellent guest service. The role emphasizes teamwork, coaching, and timely problem resolution to maintain a welcoming store atmosphere.