Shift Leader: Drive Guest Service & Operations

Baskin-Robbins; Cypress (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Baskin-Robbins in Cypress, TX seeks a Shift Leader to coach team members during shifts and ensure Brand standards are met while delivering great guest service.

The role involves assigning tasks, managing shift priorities, training staff, and upholding food safety and cash handling procedures. Proven leadership in retail or hospitality is preferred, with solid English communication and basic computer skills.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Skills

Fluent in English

Basic computer skills

Leadership experience

Job description

Baskin-Robbins in Cypress, TX seeks a Shift Leader to coach team members during shifts and ensure Brand standards are met while delivering great guest service.

The role involves assigning tasks, managing shift priorities, training staff, and upholding food safety and cash handling procedures. Proven leadership in retail or hospitality is preferred, with solid English communication and basic computer skills.