Shift Leader: Drive Guest Joy & Team Excellence

Via Montana; Fresno (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Key holder opportunities with open/ed'

Flexible schedules with 20–40 hours

Job summary

Jamba in Fresno, CA is hiring a Shift Manager to blend leadership with guest-focused service across daily operations. You’ll guide the team, ensure food quality, and keep the store running smoothly when leadership isn’t on site.

You’ll coach employees, enforce safety and cleanliness, handle guest concerns, and collaborate with store leadership to achieve goals. The role emphasizes hands-on leadership, flexibility, and strong communication with team members.

Qualifications

• Must be 18 years or older.
• 3–6 months of first-line supervisory experience preferred.
• Flexible availability, including weeknights, weekends, and holidays.
• TB clearance required; prior food service or retail experience is a plus.
• Food handler certification (current or obtained within 30 days).
• High school diploma or equivalent.
• Comfortable using smartphones, tablets, and POS technology.
• Cash handling and guest service experience a plus.

Responsibilities

• Lead the team and be the go-to decision maker during your shift.
• Maintain high standards for food quality, service, cleanliness, and safety.
• Motivate and support team members to deliver exceptional guest experiences.
• Troubleshoot challenges—team needs, guest concerns, or supplier issues.
• Know when and how to elevate matters to store leadership.

Skills

Team leadership

Customer service

Communication

Flexibility

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Smartphones/Tablets

Microsoft Office

Job description

Jamba in Fresno, CA is hiring a Shift Manager to blend leadership with guest-focused service across daily operations. You’ll guide the team, ensure food quality, and keep the store running smoothly when leadership isn’t on site.

You’ll coach employees, enforce safety and cleanliness, handle guest concerns, and collaborate with store leadership to achieve goals. The role emphasizes hands-on leadership, flexibility, and strong communication with team members.