Shift Leader — Drive Ops & Guest Service

Dunkin' Donuts; Emporia (KS); Presencial; USD 17.000 - 23.000; Jornada completa

Descripción de la vacante

Dunkin' Donuts is seeking a Shift Leader to coach and guide crew during shifts, ensuring brand standards and guest service excellence. The role focuses on assigning tasks, monitoring performance, and delivering timely feedback while managing daily operations and cash handling.

Ideal candidates bring prior leadership experience in retail or hospitality, strong communication and teamwork, and a commitment to food safety and quality.

Formación

• Must be at least 18 years old and able to work as part of a team.
• Experience leading a fast-paced retail or hospitality team.
• Strong English communication and customer service skills.

Responsabilidades

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members with timely, constructive feedback.
• Delegate tasks and responsibilities to ensure smooth workflow and resource use.
• Support the training of restaurant team members as needed.
• Oversee safety, security, and profitability policies during a shift.
• Communicate with the next Shift Leader to prepare them for the shift.

Conocimientos

Leadership

Customer service

Communication

Teamwork

Cash handling

Educación

HS Diploma or GED preferred

Herramientas

POS system

Basic computer skills

Descripción del empleo

Dunkin' Donuts is seeking a Shift Leader to coach and guide crew during shifts, ensuring brand standards and guest service excellence. The role focuses on assigning tasks, monitoring performance, and delivering timely feedback while managing daily operations and cash handling.

Ideal candidates bring prior leadership experience in retail or hospitality, strong communication and teamwork, and a commitment to food safety and quality.