Shift Leader — Drive Guest Experience & Team Excellence

Dunkin'; Seminole (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Job summary

Dunkin' is seeking a Shift Leader to join our Empire Group Team in a fast-paced restaurant environment. You will coach Crew Members to uphold Brand standards and deliver a friendly guest experience, while setting shift goals and assigning tasks.

Responsibilities include co-training, providing timely feedback, resolving guest issues, and ensuring safety, sanitation, and product quality. Prior supervisory experience is preferred.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• At least 18 years of age.
• High School diploma or equivalent, preferred.

Responsibilities

• Coaching Crew Members to execute Brand standards and deliver guest experience.
• Communicate shift priorities, goals and results with team members.
• Support the training of crew members as requested.
• Provide coaching and feedback to crew members.
• Create and maintain a guest first culture in the restaurant.
• Resolve guest issues.
• Ensure Brand standards, recipes, and systems are executed.
• Maintain a safe, secure, and healthy work environment by following safety and sanitation guidelines; comply with local and state laws.
• Drive sales goals and results.
• Execute restaurant standards and marketing initiatives.
• Manage cash over/short during shift.
• Ensure all products are prepared according to Brand standards.

Skills

Fluent in English

Supervisory experience

Math skills

Writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Dunkin' is seeking a Shift Leader to join our Empire Group Team in a fast-paced restaurant environment. You will coach Crew Members to uphold Brand standards and deliver a friendly guest experience, while setting shift goals and assigning tasks.

Responsibilities include co-training, providing timely feedback, resolving guest issues, and ensuring safety, sanitation, and product quality. Prior supervisory experience is preferred.