Shift Leader: Drive Guest Experience & Team Momentum

Quality Brand Group; Gilbert (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Quality Brand Group LLC, a franchisee of Dunkin’, is seeking a Shift Leader to oversee daily operations and guest experience across stores. You will lead the crew during shifts, manage performance, and ensure compliance with quality and safety standards.

Ideal candidates will have supervisory experience, strong English skills, and a commitment to delivering excellent guest service in a fast-paced environment.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and understand guests’ needs.

Responsibilities

• Manage a positive team environment and shift operations.
• Lead crew members, assign roles, set expectations, and provide feedback.
• Ensure food safety, cleanliness, and compliance with policies.
• Monitor labor and service standards to meet guest expectations.

Skills

Fluent English

Math and writing skills

Guest Focus

Problem Solving

Team Building

Job description

Quality Brand Group LLC, a franchisee of Dunkin’, is seeking a Shift Leader to oversee daily operations and guest experience across stores. You will lead the crew during shifts, manage performance, and ensure compliance with quality and safety standards.

Ideal candidates will have supervisory experience, strong English skills, and a commitment to delivering excellent guest service in a fast-paced environment.