Shift Leader - Guest Experience & Team Coach

Regis Corporation; Chandler (AZ); On-site; USD 17,000 - 25,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin’ franchisee with multiple locations, seeks a Shift Leader to oversee store operations during the shift, ensuring fast, friendly guest service and adherence to quality standards. You will lead Crew Members, coach performance, assign tasks, manage labor and food safety, and help drive a positive team environment while upholding brand policies.

Minimum qualifications include fluency in English, math and writing skills, and restaurant or supervisory experience; some

Qualifications

• Fluent English (speaking and reading).
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and meet guest needs.
• Problem solving and decision making.
• Ability to build and lead teams.
• Must be able to lift 30 to 50 pounds.

Responsibilities

• Oversee daily shift operations and guest service.
• Lead Crew Members, assign tasks and provide feedback.
• Monitor labor costs and food safety during shift.
• Ensure cleanliness and compliance with brand standards.
• Respond to guest needs and resolve issues promptly.

Skills

Fluent English

Math and writing skills

Restaurant supervisory experience

Guest focus

Passion for results

Problem solving

Building effective teams

Lifting 30-50 pounds

Physical and mental stamina

Job description

Quality Brand Group LLC, a Dunkin’ franchisee with multiple locations, seeks a Shift Leader to oversee store operations during the shift, ensuring fast, friendly guest service and adherence to quality standards. You will lead Crew Members, coach performance, assign tasks, manage labor and food safety, and help drive a positive team environment while upholding brand policies.

Minimum qualifications include fluency in English, math and writing skills, and restaurant or supervisory experience; some