Shift Leader: Lead, Coach & Deliver Guest Experience

Ontario Trillium Foundation; Brooklyn (CT); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Franchisee in the United States seeks a Shift Leader to coach Crew Members during shifts, enforce brand standards, and deliver friendly guest experiences. You will set goals, assign tasks, and celebrate successes, providing timely feedback to team members to drive performance.

This role emphasizes leading by example, sustaining quality service during peak periods, and helping others grow within the company as they contribute to daily operations.

Responsibilities

• Coach Crew Members to uphold brand standards and deliver a friendly guest experience.
• Set goals, assign tasks, and motivate teammates while providing timely feedback.

Job description

Dunkin' Franchisee in the United States seeks a Shift Leader to coach Crew Members during shifts, enforce brand standards, and deliver friendly guest experiences. You will set goals, assign tasks, and celebrate successes, providing timely feedback to team members to drive performance.

This role emphasizes leading by example, sustaining quality service during peak periods, and helping others grow within the company as they contribute to daily operations.