Shift Leader - Develop People, Drive Customer Experience

Lauderhill Jersey Mike's; Florida; On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

Lauderhill Jersey Mike's is seeking a Shift Leader to support the management team in running the store. You will coach staff, ensure high quality food, and help deliver a standout Jersey Mike’s guest experience.

The role requires 38-40 hours per week, reliable transportation, and the ability to move up to 50 lbs. You will maintain cleanliness, follow training programs, and help with opening/closing duties in a fast-paced environment.

Qualifications

• High school diploma or equivalent required
• 1 year QSR experience preferred
• Serve Safe Certification - Food Handler
• Must have reliable transportation

Responsibilities

• Coaches staff to deliver amazing customer service
• Produces high quality food
• Delivers Jersey Mike’s experience to guests
• Handles cash transactions
• Follows Training Program processes
• Develops others for career growth
• Enforces restaurant policies and procedures
• Participates in local and national marketing initiatives
• Builds sales and guest counts
• Maintains cleanliness and sanitation standards
• Certified in all four restaurant positions
• Communicates effectively and with urgency
• Leads by example in quality and service

Skills

Leadership

Customer service

Teamwork

Food handling

Education

High school diploma or equivalent

Job description

Lauderhill Jersey Mike's is seeking a Shift Leader to support the management team in running the store. You will coach staff, ensure high quality food, and help deliver a standout Jersey Mike’s guest experience.

The role requires 38-40 hours per week, reliable transportation, and the ability to move up to 50 lbs. You will maintain cleanliness, follow training programs, and help with opening/closing duties in a fast-paced environment.