Shift Leader: Customer Service & Store Ops Pro

ZippyApp - Recruitment Marketing; Florida; On-site; USD 16,531 - 24,796; Full time

Job summary

ZippyApp - Recruitment Marketing is seeking a Shift Leader to direct daily store activities in the absence of management. You will open and close the store, protect property and funds, supervise team members, and ensure exceptional customer service.

You will enforce health and safety standards, handle cash procedures, assist with inventory, and participate in interviewing as needed. Requires 18+, High School diploma, basic math, and strong communication; Spanish language skills are a plus.

Qualifications

• Must be 18 years of age
• Proficiency in basic math skills
• Must be able to read, write and speak in English
• Demonstrate effective oral and written communication and interpersonal skills
• Language proficiency in Spanish or other languages is a plus
• Must be dependable and flexible

Responsibilities

• Open and close the store according to established procedures
• Directs and monitors day-to-day activities of store team members
• Communicates with customers in a friendly and courteous manner
• Resolves customer complaints, including exchanges and refunds
• Handles cash procedures and till operations
• Completes store reports and bag/video checks
• Performs cashier duties when necessary
• Escalates employee issues to management
• Responds to vendors and deliveries
• Stocks within all departments
• Ensures health and safety standards
• Maintains store sanitation and sweep logs
• Acts as first contact for media/regulatory visitors
• May participate in panel interviewing
• Works in other departments as assigned

Education

High School diploma or equivalent

Job description

ZippyApp - Recruitment Marketing is seeking a Shift Leader to direct daily store activities in the absence of management. You will open and close the store, protect property and funds, supervise team members, and ensure exceptional customer service.

You will enforce health and safety standards, handle cash procedures, assist with inventory, and participate in interviewing as needed. Requires 18+, High School diploma, basic math, and strong communication; Spanish language skills are a plus.