Shift Lead: Front‑End Operations & Customer Service

ZippyApp - Recruitment Marketing; Yazoo Junction (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

ZippyApp - Recruitment Marketing is seeking a Shift Leader to direct daily store team activities in the absence of the Store Manager. You will open and close the store, supervise staff, ensure accurate cash handling, and uphold safety and sanitation standards.

The role emphasizes excellent customer service, problem solving, and team coordination across departments, with potential for cross-location duties as needed.

Qualifications

• Must be 18 years of age.
• High School diploma or equivalent.
• Proficiency in basic math skills.
• Ability to read, write and speak English.
• Customer service and communication skills.

Responsibilities

• Open and close the store according to procedures.
• Direct and monitor daily activities of store team members.
• Communicate with customers in a friendly manner.
• Resolve customer complaints, including exchanges and refunds.
• Handle cash, till prep, cash drops, and gift cards.

Skills

Customer service

Supervisory experience

Basic Math

English literacy

Spanish knowledge

Education

High School Diploma

Job description

ZippyApp - Recruitment Marketing is seeking a Shift Leader to direct daily store team activities in the absence of the Store Manager. You will open and close the store, supervise staff, ensure accurate cash handling, and uphold safety and sanitation standards.

The role emphasizes excellent customer service, problem solving, and team coordination across departments, with potential for cross-location duties as needed.