Store Operations Lead - Customer Service & Sales

ZippyApp - Recruitment Marketing; Fairfield (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

ZippyApp - Recruitment Marketing is seeking a 3rd Key Holder to establish and maintain excellent customer service while overseeing store operations to maximize sales and profitability. The role includes inventory/expense control, HR tasks, and supervising staff.

Responsibilities include interviewing applicants, conducting performance appraisals, corrective actions, stocking, nightly closing, and ensuring a customer-friendly, knowledgeable environment.

Qualifications

• Ability to be patient and friendly with customers and associates.
• Ability to handle several jobs at once.
• Ability to cope with stress in a professional manner.
• Ability to perform Cashier and Carryout skills.
• Ability to make reasonable judgments.
• Ability to work various hours as needed or scheduled.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Basic computer and office skills.
• Ability to communicate verbally, write, and reading in English.

Responsibilities

• Establish and maintain customer service office; respond to questions and complaints.
• Investigate customer injuries.
• Investigate Worker’s Comp injuries.
• Provide outstanding customer service in a friendly environment.
• Conduct interviews of qualified applicants.
• Perform timely performance appraisals of associates.
• React to performance issues with corrective action.
• Supervise associates daily duties.
• Assist with stocking and facing the store.
• Perform nightly closing of the store.
• Handle other responsibilities assigned by manager.
• Supervise cashiers and carry-outs (20-50 associates).
• Work environment involves regular retail store operations and occasional travel.

Skills

Customer service

Communication

Multitasking

Leadership

Cash handling

Problem solving

English fluency

Job description

ZippyApp - Recruitment Marketing is seeking a 3rd Key Holder to establish and maintain excellent customer service while overseeing store operations to maximize sales and profitability. The role includes inventory/expense control, HR tasks, and supervising staff.

Responsibilities include interviewing applicants, conducting performance appraisals, corrective actions, stocking, nightly closing, and ensuring a customer-friendly, knowledgeable environment.