Shift Lead: Lead Store Ops & Customer Service

ZippyApp - Recruitment Marketing; Pearl (MS); On-site; USD 15,153 - 20,664; Full time

Job summary

ZippyApp - Recruitment Marketing is seeking a Shift Leader to supervise daily store operations in the absence of higher management. You will open/close the store, oversee team performance, ensure safety, and maintain high customer service standards.

You will also handle cash procedures, resolve customer issues, train staff, and assist in interviews as needed. Strong communication and dependability are essential for this role.

Qualifications

• Must be 18 years of age.
• High School diploma or equivalent required.
• Comprehensive product knowledge and ability to train other team members.
• Previous training/supervisory experience a plus.
• Proficiency in basic math: addition, subtraction, multiplication and division.
• Must read, write and speak English clearly.

Responsibilities

• Open and close the store according to established procedures.
• Direct and monitor day-to-day activities of store team members.
• Communicate with customers in a friendly and courteous manner.
• Resolve customer complaints, including exchanges and refunds.
• Document complaints and follow up to correct root causes.
• Perform front end procedures: cash handling, till prep, cash drops, cash pickups, cash tills verification, gift card sales/returns.
• Complete electronic store reports and conduct bag/video checks.
• Perform cashier duties when needed.
• Escalate personnel issues to Store Manager or District Manager.
• Respond to vendors and deliveries; stock across departments.
• Ensure health and safety, store sanitation, and loss prevention procedures.
• Handle emergency management and evacuation procedures.
• Serve as contact for media/regulatory visitors; refer to Store Manager.
• May assist in panel interviewing but no hiring decisions.

Skills

Customer service orientation

Team leadership

Verbal & written communication

Interpersonal skills

Spanish language (bonus)

Basic math skills

Education

High School diploma or equivalent

Job description

ZippyApp - Recruitment Marketing is seeking a Shift Leader to supervise daily store operations in the absence of higher management. You will open/close the store, oversee team performance, ensure safety, and maintain high customer service standards.

You will also handle cash procedures, resolve customer issues, train staff, and assist in interviews as needed. Strong communication and dependability are essential for this role.