Shift Leader — Customer Service & Store Operations

Royal Farms; Baltimore (MD); On-site; USD 21,000 - 28,000; Part time

Job summary

Royal Farms in Baltimore, MD is seeking a part-time Shift Leader to manage store operations during on‑duty shifts. You will act as the person in charge, drive customer service, and ensure product availability and safety.

This role requires strong leadership, teamwork, and the ability to coach staff for consistent, friendly service. Responsibilities include supervising shifts, handling POS tasks, maintaining store standards, and supporting food service programs.

Qualifications

• Requires strong written, verbal, and interpersonal communication skills.
• Must possess supervisory and organizational skills.
• Demonstrated leadership and ability to develop team members.
• Basic business math, accounting, computer, analytical, and decision-making skills.
• Must be at least 18 years old and meet job-specific requirements.

Responsibilities

• Lead store operations in the absence of a senior leader.
• Oversee shift tasks including POS transactions and cash controls.
• Ensure safety, cleanliness, and compliance with policies and procedures.
• Drive food and beverage program execution and product quality.
• Deliver outstanding customer service and support store sales.
• Supervise employees and maintain store appearance and readiness.

Skills

Communication skills

Supervisory skills

Organizational skills

Leadership abilities

Decision‑making skills

Education

High school diploma or GED

Tools

ANSI-approved Food Safety Manager Certification

Job description

Royal Farms in Baltimore, MD is seeking a part-time Shift Leader to manage store operations during on‑duty shifts. You will act as the person in charge, drive customer service, and ensure product availability and safety.

This role requires strong leadership, teamwork, and the ability to coach staff for consistent, friendly service. Responsibilities include supervising shifts, handling POS tasks, maintaining store standards, and supporting food service programs.