Shift Leader — Store Operations & Customer Service

Royal Farms; Randallstown (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Royal Farms in Randallstown, MD seeks a Team Leader responsible for complete store operations during shifts, acting as PIC when needed, and supporting management to boost customer satisfaction and sales.

You will coach the team, ensure food service standards, safety, and store maintenance, train new staff, and uphold Royal Farms brand. Must be 18+, HS diploma, strong leadership and communication; prior retail management preferred.

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must possess strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Demonstrated strong leadership skills.
• Demonstrated ability to encourage, inspire, and develop team members.

Responsibilities

• Oversee the full scope of shift operations as the Person in Charge when a more senior leader is not present.
• Perform shift tasks including POS transactions, vendor check-in, and cash control adherence.
• Ensure safety and company policy compliance; protect team, customers and assets.
• Onboard and train team members, providing regular feedback and coaching.
• Execute all food service programs; maintain quality, speed, and cleanliness.
• Maintain store appearance and oversee equipment/maintenance issues.
• Demonstrate accountability by completing tasks with attention to detail; follow SOPs.
• Supervise all store employees in the absence of a more senior leader.

Skills

Leadership

Supervisory skills

Communication skills

Organization

Education

High school diploma or GED

Job description

Royal Farms in Randallstown, MD seeks a Team Leader responsible for complete store operations during shifts, acting as PIC when needed, and supporting management to boost customer satisfaction and sales.

You will coach the team, ensure food service standards, safety, and store maintenance, train new staff, and uphold Royal Farms brand. Must be 18+, HS diploma, strong leadership and communication; prior retail management preferred.