Shift Leader - Customer Service & Operations

FiveStar; Elizabeth (NJ); On-site; USD 52,000 - 64,000; Full time

Job summary

FiveStar in Elizabeth, NJ is seeking a Shift Leader to partner with the store management team and learn the store’s daily operations during an assigned shift, including customer service, food service, and in-store marketing.

You will help train and direct the customer service representatives, ensure policy adherence, and support inventory, safety, and merchandising efforts to drive exceptional guest experiences.

Qualifications

• Proven customer service skills and a professional appearance.
• Must be at least 18 years old.
• Strong team player with good attendance and honesty.
• Ability to train and develop other associates.
• Basic computer skills for daily operations.

Responsibilities

• Provide proficient customer service according to policy.
• Promote FiveStar service culture and suggestive selling.
• Assist in training and directing customer service representatives.
• Educate store team on policies and communications.
• Assist with inventory control, equipment maintenance, and safety/robbery guidelines.

Skills

Customer service

Leadership

Teamwork

Training

Basic computer skills

Job description

FiveStar in Elizabeth, NJ is seeking a Shift Leader to partner with the store management team and learn the store’s daily operations during an assigned shift, including customer service, food service, and in-store marketing.

You will help train and direct the customer service representatives, ensure policy adherence, and support inventory, safety, and merchandising efforts to drive exceptional guest experiences.