Store Operations Lead — Customer Excellence & Team Growth

FiveStar; Elizabeth (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

FiveStar is seeking an Assistant Manager in New Jersey to partner with the General Manager in overseeing daily store operations, including accounting, marketing, customer service, HR, and food service. You’ll train and support the store team, manage inventory and promotions, and help maintain policies and procedures.

The role requires hands-on leadership, strong customer focus, and the ability to work varied shifts. Must be 18+, with a valid driver’s license and basic computer skills.

Qualifications

• High School Diploma, GED, or equivalent experience.
• 1+ years of retail management experience.
• Valid driver’s license.
• Must be at least 18.
• Professional appearance and a positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Responsibilities

• Proficient in customer service, management, and food service responsibilities and is hands on in daily operations.
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of store team.
• Assists in educating store team on policies and communications.
• Assists General Manager in addressing store issues to assure effective and long-term problem resolution.
• Merchandising and ensuring adequate inventory levels (evaluate displays, pricing, promotional signage, out of stocks).
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Assists in ensuring inventory control methods are in place, equipment is in good condition, adequate staffing, following labor budget, completing accounting and paperwork tasks timely, and safety and robbery prevention guidelines in place.
• Assists in oversight of food operation, evaluating appearance of food service areas, food quality, tracking, promotions, signage, and following food service guidelines.
• Responsible for store operations in the absence of the General Manager.
• Learns and understands P&L statements.

Skills

Retail management

Customer service

Team player

Positive attitude

Attendance

Basic computer skills

Education

High School Diploma or GED

Tools

POS systems

Inventory management

Job description

FiveStar is seeking an Assistant Manager in New Jersey to partner with the General Manager in overseeing daily store operations, including accounting, marketing, customer service, HR, and food service. You’ll train and support the store team, manage inventory and promotions, and help maintain policies and procedures.

The role requires hands-on leadership, strong customer focus, and the ability to work varied shifts. Must be 18+, with a valid driver’s license and basic computer skills.