Shift Leader — Customer Experience & Operations

FiveStar; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

FiveStar is seeking a Shift Leader to partner with the store management team on assigned shifts, learning and assisting with overall operations including Customer Service, Food Service, and marketing. The role involves training customer service representatives and ensuring policies are followed to meet company standards.

Responsibilities include ensuring inventory controls, maintaining equipment and safety guidelines, and promoting the FiveStar service experience through team leadership and

Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18 years old.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic computer skills are required.

Responsibilities

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer's needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Skills

Team player

Customer focused

Positive attitude

Honesty

Hardworking

Excellent attendance

Basic computer skills

Job description

FiveStar is seeking a Shift Leader to partner with the store management team on assigned shifts, learning and assisting with overall operations including Customer Service, Food Service, and marketing. The role involves training customer service representatives and ensuring policies are followed to meet company standards.

Responsibilities include ensuring inventory controls, maintaining equipment and safety guidelines, and promoting the FiveStar service experience through team leadership and