Shift Leader: Customer Experience & Operations Mentor

FiveStar; Campbellsville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

FiveStar is seeking a Shift Leader to partner with the store management team on assigned shifts, assisting with Customer Service, Food Service, and marketing. You will train and direct the customer service representatives and help implement company policies and procedures.

The role emphasizes maintaining a friendly FiveStar experience, leading by example, and ensuring adherence to operational standards, inventory controls, and safety guidelines across shifts.

Qualifications

• Must be at least 18 years old.
• Professional appearance and a positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Responsibilities

• Proficient in all customer service representative job responsibilities.
• Promotes FiveStar treatment (friendly atmosphere, customer's needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Skills

Customer service

Team player

Basic computer skills

Professional appearance

Job description

FiveStar is seeking a Shift Leader to partner with the store management team on assigned shifts, assisting with Customer Service, Food Service, and marketing. You will train and direct the customer service representatives and help implement company policies and procedures.

The role emphasizes maintaining a friendly FiveStar experience, leading by example, and ensuring adherence to operational standards, inventory controls, and safety guidelines across shifts.