Shift Leader — Customer Experience & Training

FiveStar Food Mart; Northern (KY); Hybrid; USD 17,000 - 21,000; Full time

Job summary

FiveStar Food Mart seeks a Shift Leader who partners with the store management team to learn and assist with store operations on an assigned shift, including customer service, food service, and marketing.

You will assist in training customer service representatives, educate team members on company policies, and help maintain inventory, equipment, safety, and promotional standards to ensure smooth operations and excellent customer care.

Qualifications

• Team player with a customer-first mindset.
• Strong work ethic and reliable attendance.
• Proficient with basic computer tasks.
• Comfortable in a fast-paced retail environment.
• Willingness to learn and follow company policies.

Responsibilities

• Proficient in all customer service representative responsibilities.
• Promotes FiveStar treatment: friendly atmosphere and meeting customer needs.
• Partners with store team to provide service per company policies.
• Assists in training CSR on duties and standards.
• Educates store employees on policies and communications.
• Supports inventory control, equipment maintenance, safety, and robbery prevention.
• Ensures quality food operations in collaboration with management.
• Communicates with staff via emails and promotions.
• Oversees merchandising, pricing, and promotional signage.

Skills

Team player

Customer focused

Honest

Excellent attendance

Basic computer skills

Job description

FiveStar Food Mart seeks a Shift Leader who partners with the store management team to learn and assist with store operations on an assigned shift, including customer service, food service, and marketing.

You will assist in training customer service representatives, educate team members on company policies, and help maintain inventory, equipment, safety, and promotional standards to ensure smooth operations and excellent customer care.