Shift Leader - Customer Experience & Operations Lead

FiveStar; Portland (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

FiveStar is seeking a Shift Leader to partner with store management and oversee operations on assigned shifts. You will help in Customer Service, Food Service, and marketing while training the customer service team and ensuring adherence to company policies.

The role emphasizes team leadership, quality service, and merchandising responsibilities, with ability to work varied shifts and holidays. Equal opportunity employer.

Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18 years old.
• Team player, customer focused, honest, hardworking, and with excellent attendance.
• Basic computer skills.

Responsibilities

• Proficient in all customer service representative responsibilities.
• Promotes the FiveStar treatment and ensures a friendly atmosphere and meeting customer needs.
• Partner with the FiveStar team to provide service per policies and procedures.
• Assist in timely and thorough training of customer service representatives.
• Educate store team on policies and communications.
• Assist in inventory control, equipment condition, safety and robbery prevention guidelines.
• Coordinate with store management to assure quality food operation.
• Follow up with staff on communications, emails, and promotions.
• Responsible for merchandising, including evaluating displays and signage.
• Educate store employees.

Skills

Professional appearance

Positive attitude

Team player

Customer focused

Honest

Hardworking

Excellent attendance

Basic computer skills

Job description

FiveStar is seeking a Shift Leader to partner with store management and oversee operations on assigned shifts. You will help in Customer Service, Food Service, and marketing while training the customer service team and ensuring adherence to company policies.

The role emphasizes team leadership, quality service, and merchandising responsibilities, with ability to work varied shifts and holidays. Equal opportunity employer.