Shift Lead: Customer Experience & Team Ops

Applegreen Travel Plazas; North Arlington (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor in the United States to lead on-shift teams, ensure top-tier customer service, and uphold brand standards and food safety. You will train new staff and monitor for cash handling compliance.

Responsibilities include opening/closing procedures, POS operation, product handling, and cross-selling, while maintaining product knowledge across the plaza.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Ability to interact with the public and coworkers in a friendly, enthusiastic manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service and resolve complaints.
• Complete opening, daily and closing procedures/checklists.
• Operate POS system, process payments, and follow cash handling policies.
• Ensure proper food handling: wrapping, labeling, dating, stocking, rotating, temperature checks.
• Perform kitchen-related tasks: prepping, thawing, cooking, packaging, wrapping, cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Cross-sell and up-sell products.
• Maintain knowledge of plaza products and services.
• Assist in training new team members.
• Follow brand standards, food safety, and company policies.
• Inform plaza leadership of observations or concerns.
• Execute various other tasks as assigned.

Skills

Cash handling

Customer service

Leadership

Job description

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor in the United States to lead on-shift teams, ensure top-tier customer service, and uphold brand standards and food safety. You will train new staff and monitor for cash handling compliance.

Responsibilities include opening/closing procedures, POS operation, product handling, and cross-selling, while maintaining product knowledge across the plaza.