Shift Lead - Customer Experience & Operations

Applegreen-USA-Welcome-Centers-Central-Services; Emerson (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor to lead on-shift teams, ensuring exceptional customer service and compliance with brand standards and food safety requirements.

You will train new hires, monitor cash handling, and perform opening, daily, and closing procedures while coordinating with plaza leadership to maintain service quality and efficiency. This role requires flexibility for varied shifts, including days, nights, weekends, and holidays.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process and receipt payments, and follow all cash handling policies.
• Ensure proper food handling procedures including wrapping, labelling, dating, stocking, storing, rotating, and checking temperatures.

Skills

Cash handling

Customer service

Leadership

Job description

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor to lead on-shift teams, ensuring exceptional customer service and compliance with brand standards and food safety requirements.

You will train new hires, monitor cash handling, and perform opening, daily, and closing procedures while coordinating with plaza leadership to maintain service quality and efficiency. This role requires flexibility for varied shifts, including days, nights, weekends, and holidays.