Shift Leader: Customer Experience & Store Ops

Petco; Town of Texas (WI); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Petco is seeking a capable Key Holder to support store leadership, supervise partners, and ensure smooth daily operations on the sales floor. You will open and close the store, handle transactions, and maintain merchandising standards while delivering friendly, knowledgeable service to customers and pets.

The role emphasizes teamwork, problem-solving, and a proactive approach to store safety and customer satisfaction in a busy retail environment.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills; detail oriented.

Responsibilities

• Open and close the store following cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Maintain merchandising standards, pricing accuracy, and signage.
• Provide guidance to partners, resolve customer questions, and ensure a great shopping experience.

Skills

Team leadership

Problem solving

Communication

Cash handling

Multitasking

Job description

Petco is seeking a capable Key Holder to support store leadership, supervise partners, and ensure smooth daily operations on the sales floor. You will open and close the store, handle transactions, and maintain merchandising standards while delivering friendly, knowledgeable service to customers and pets.

The role emphasizes teamwork, problem-solving, and a proactive approach to store safety and customer satisfaction in a busy retail environment.