Shift Leader: Elevate Pet Care & Store Ops

Petco Animal Supplies, Inc.; Madera (CA); On-site; USD 26,000 - 40,000; Full time

Job summary

Petco Animal Supplies, Inc. in California is seeking a Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe store environment. You will supervise partners, open and close the store, and serve as a point of contact when management is not present on the floor.

This role emphasizes leading on the sales floor, solving problems in real time, and delivering a positive shopping experience for pets and their families.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Address customer questions and resolve concerns promptly and professionally.
• Model Petco’s selling behaviors and service expectations.
• Provide guidance and direction to partners during assigned shifts.
• Escalate concerns appropriately to store leadership.

Skills

Retail experience

Key holder experience

Leadership

Problem solving

Communication

Multitasking

Cash handling

Attention to detail

Job description

Petco Animal Supplies, Inc. in California is seeking a Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe store environment. You will supervise partners, open and close the store, and serve as a point of contact when management is not present on the floor.

This role emphasizes leading on the sales floor, solving problems in real time, and delivering a positive shopping experience for pets and their families.