Pet Store Leader — Customer Experience & Ops

Petco; North Foxboro (MA); On-site; USD 26,000 - 39,000; Full time

Job summary

Petco is seeking a Key Holder to support store leadership, supervise partners, and ensure a safe, welcoming environment for pets and customers. You will open/close the store, process transactions, and assist with merchandising, inventory, and daily operations to uphold Petco's standards and drive great customer experiences.

The role requires previous retail experience, leadership ability, strong communication, and a commitment to accuracy in cash handling and store procedures.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Uphold Petco's animal care standards, ensuring the health, safety, and proper handling of all animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Follow all policies and procedures related to animal welfare, safety, and store operations.
• Deliver friendly, knowledgeable, and solution-oriented service to every customer.
• Support and supervise store partners, helping maintain productivity and positive morale.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Help maintain a clean, organized, and visually appealing store environment.
• Open and close the store while following all cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.

Skills

Retail experience

Leadership

Customer service

Multitasking

Cash handling

Detail oriented

Job description

Petco is seeking a Key Holder to support store leadership, supervise partners, and ensure a safe, welcoming environment for pets and customers. You will open/close the store, process transactions, and assist with merchandising, inventory, and daily operations to uphold Petco's standards and drive great customer experiences.

The role requires previous retail experience, leadership ability, strong communication, and a commitment to accuracy in cash handling and store procedures.