Store Leader (Key Holder) - Pet Care & Service

Petco Animal Supplies, Inc.; Lansing (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Petco Animal Supplies, Inc. seeks a Key Holder to support store leadership in daily operations and deliver exceptional customer experiences while ensuring a safe, welcoming environment for pets, partners, and customers.

You will supervise partners, open/close the store, and act as a point of contact when management is not present, on a role that rewards reliable leadership and on-floor problem-solving.

Qualifications

• Previous retail experience preferred, with supervisory experience viewed favorably.
• Strong leadership, problem-solving and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask effectively in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Open and close the store while following cash handling, safety, and security protocols.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Assist with inventory activities such as restocking and cycle counts.
• Support daily store operations including task execution and recovery.
• Provide guidance and direction to partners during assigned shifts.

Skills

Leadership

Customer service

Cash handling

Job description

Petco Animal Supplies, Inc. seeks a Key Holder to support store leadership in daily operations and deliver exceptional customer experiences while ensuring a safe, welcoming environment for pets, partners, and customers.

You will supervise partners, open/close the store, and act as a point of contact when management is not present, on a role that rewards reliable leadership and on-floor problem-solving.