Pet Store Lead & Customer Experience Champion

Petco; Verona (NJ); On-site; USD 26,000 - 39,000; Full time

Job summary

Petco is hiring a Key Holder to help ensure smooth daily store operations, outstanding customer service, and a safe environment for pets and customers. You will supervise partners, open and close the store, and act as the main contact when management isn’t present.

The role emphasizes leadership, on-floor problem solving, and maintaining merchandising standards, pricing, and stock integrity to drive store goals and a positive shopping experience.

Qualifications

• Retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Follow all policies and procedures related to animal welfare, safety, and store operations.
• Deliver friendly, knowledgeable, and solution-oriented service to every customer.
• Support and supervise store partners, helping maintain productivity and positive morale.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Open and close the store while following all cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.

Skills

Leadership

Customer service

Communication skills

Multitasking

Cash handling

Retail experience

Job description

Petco is hiring a Key Holder to help ensure smooth daily store operations, outstanding customer service, and a safe environment for pets and customers. You will supervise partners, open and close the store, and act as the main contact when management isn’t present.

The role emphasizes leadership, on-floor problem solving, and maintaining merchandising standards, pricing, and stock integrity to drive store goals and a positive shopping experience.