Shift Leader: Customer Experience & Store Ops

FiveStar Food Mart; Monticello (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

FiveStar #6585 is seeking a Shift Leader in Monticello, KY to partner with the store management team and assist with daily operations on an assigned shift, including customer service, food service, and marketing.

The role involves training and directing customer service representatives, following company policies, and ensuring inventory control, safety, and quality food operation. Strong communication of weekly/monthly promotions is expected.

Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Responsibilities

• Proficient in all customer service representative job responsibilities.
• Promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Skills

Professional appearance and a positive

Must be at least 18

Team player, customer focused, honest,

Basic Computer Skills

Job description

FiveStar #6585 is seeking a Shift Leader in Monticello, KY to partner with the store management team and assist with daily operations on an assigned shift, including customer service, food service, and marketing.

The role involves training and directing customer service representatives, following company policies, and ensuring inventory control, safety, and quality food operation. Strong communication of weekly/monthly promotions is expected.