Shift Leader: Drive Customer Experience & Store Ops

Fivestar; Owensboro (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

FiveStar Owensboro is seeking a Shift Leader to partner with store management to learn and assist with overall store operations on an assigned shift, including Customer Service, Food Service, and marketing.

You will train and direct customer service representatives, ensure inventory control, maintain safe operations, merchandise displays, and communicate policies. Must be 18+, reliable, team‑oriented, with basic computer skills.

Qualifications

• Minimum Qualifications: Professional appearance and positive attitude.
• Must be at least 18.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Responsibilities

• The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including Customer Service, Food Service, and marketing.
• Assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.
• Assists in educating store team on policies and communications.
• Assists in inventory control methods, equipment condition, and safety and robbery prevention guidelines.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, weekly and monthly specials, and companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.

Job description

FiveStar Owensboro is seeking a Shift Leader to partner with store management to learn and assist with overall store operations on an assigned shift, including Customer Service, Food Service, and marketing.

You will train and direct customer service representatives, ensure inventory control, maintain safe operations, merchandise displays, and communicate policies. Must be 18+, reliable, team‑oriented, with basic computer skills.