Shift Supervisor — Customer Service & Store Ops

FiveStar; Franklin (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

FiveStar is seeking a Shift Supervisor in Kentucky to partner with the store management team and oversee daily operations, including accounting, marketing, customer service, and food service. You will guide and direct the store team in accordance with company policies and procedures.

The role requires strong leadership, a focus on customer satisfaction, and the ability to train staff, manage inventory, and ensure safety and compliance across shifts.

Qualifications

• High School Diploma, GED, or equivalent experience.
• A valid driver’s license.
• Must be at least 18.
• Professional appearance and a positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Responsibilities

• Proficient in customer service and food service responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of store team.
• Assists in educating store team on policies and communications.
• Merchandising and ensuring adequate inventory levels (evaluate displays, pricing, promotional signage, out of stocks).
• Responsible for general store operations in the absence of store management team, ensuring inventory control methods are in place, equipment is in good condition, accounting and paperwork tasks are completed timely, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation. Evaluate appearance of food service areas, food quality, signage, and follow food service guidelines.

Skills

Customer focus

Teamwork

Professional appearance

Positive attitude

Excellent attendance

Basic computer skills

Education

High School Diploma, GED, or equivalent experience

Job description

FiveStar is seeking a Shift Supervisor in Kentucky to partner with the store management team and oversee daily operations, including accounting, marketing, customer service, and food service. You will guide and direct the store team in accordance with company policies and procedures.

The role requires strong leadership, a focus on customer satisfaction, and the ability to train staff, manage inventory, and ensure safety and compliance across shifts.