Shift Leader: Customer Service & Store Ops Mentor

FiveStar; Cadiz (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

FiveStar in Cadiz, KY seeks a Shift Leader to learn and assist with overall store operations on assigned shifts, including customer service, food service, and marketing. You will help train and direct customer service representatives per company policy as you develop basic management duties.

The role emphasizes FiveStar treatment—friendly atmosphere, meeting customers’ needs, and suggestive selling—while supporting inventory control, merchandising, and safety guidelines.

Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Responsibilities

• The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing.
• They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

Skills

Customer service

Training

Team player

Basic computer skills

Tools

POS systems

Job description

FiveStar in Cadiz, KY seeks a Shift Leader to learn and assist with overall store operations on assigned shifts, including customer service, food service, and marketing. You will help train and direct customer service representatives per company policy as you develop basic management duties.

The role emphasizes FiveStar treatment—friendly atmosphere, meeting customers’ needs, and suggestive selling—while supporting inventory control, merchandising, and safety guidelines.