Shift Leader: Elevate Customer Service & Store Ops

Fivestar; Summer Shade (KY); On-site; USD 30,000 - 38,000; Full time

Job summary

FiveStar in Summer Shade, KY seeks a Shift Leader to partner with the store management team on daily operations, including customer service, food service, and marketing during assigned shifts.

You will train and guide the customer service representatives, uphold company policies, ensure inventory and safety standards, and help manage merchandising and promotions to drive a great customer experience.

Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Responsibilities

• Proficient in all customer service representative responsibilities.
• Promotes FiveStar treatment to create a friendly atmosphere and meet customers' needs.
• Partners with the team to provide service per company policies.
• Assists in training customer service representatives.
• Educates store team on policies and communications.
• Supports inventory control, equipment condition, and safety guidelines.
• Ensures quality food operation with store management.
• Communicates with staff via emails and promotes weekly/monthly specials.
• Oversees merchandising, displays, pricing, and promotional signage.
• Educates store employees.

Skills

Customer service

Training

Job description

FiveStar in Summer Shade, KY seeks a Shift Leader to partner with the store management team on daily operations, including customer service, food service, and marketing during assigned shifts.

You will train and guide the customer service representatives, uphold company policies, ensure inventory and safety standards, and help manage merchandising and promotions to drive a great customer experience.