Shift Leader - Customer Experience & Team Coach

FiveStar; Monticello (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

FiveStar in Monticello, Kentucky, is seeking a Shift Leader to partner with the store management team for overall operations during assigned shifts. The role includes training customer service representatives, ensuring quality customer service, and maintaining inventory control. Candidates must be at least 18 years old with a professional demeanor and basic computer skills.

This position involves various physical tasks and requires a commitment to customer satisfaction and teamwork.

Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18 years old.
• Customer focused, honest, hardworking, and excellent attendance.
• Ability to work on different shifts and weekends.

Responsibilities

• Partner with the store management team for store operations.
• Train and direct customer service representatives.
• Ensure inventory control and equipment is in good condition.
• Promote customer service excellence per company policies.

Skills

Customer service skills

Team player

Basic computer skills

Job description

FiveStar in Monticello, Kentucky, is seeking a Shift Leader to partner with the store management team for overall operations during assigned shifts. The role includes training customer service representatives, ensuring quality customer service, and maintaining inventory control. Candidates must be at least 18 years old with a professional demeanor and basic computer skills.

This position involves various physical tasks and requires a commitment to customer satisfaction and teamwork.