Shift Leader – Customer Experience & Store Ops

CVS Health; Cantonment (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings options

Job summary

CVS Health is seeking a Shift Supervisor to support the CVS Store Management team in driving store execution and performance with a focus on customer service. When no manager is onsite, you’ll lead staff, ensure smooth operations, and complete opening/closing procedures.

You will supervise the crew, communicate with management, assist customers, and promote a positive CVS shopping experience while ensuring confidentiality and adherence to policy.

Qualifications

• Deductive reasoning and analytical skills required.
• Advanced communication and supervision skills.
• Flexibility to work early mornings, overnights, weekends and overtime as needed.

Responsibilities

• Lead store staff when no manager or Operations Supervisor is onsite and ensure opening/closing procedures.
• Supervise the crew by directing and following up on activities and communicating with management and crews.
• Assist customers with questions, problems and complaints and promote CVS customer service culture.
• Maintain customer/patient confidentiality and handle relations per policy.
• Price merchandise, stock shelves and execute displays, signs and weekly/promotional inventories.
• Reset departments following planograms (POGs).

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision skills

Flexible schedule

Education

High School Diploma or Equivalent

Job description

CVS Health is seeking a Shift Supervisor to support the CVS Store Management team in driving store execution and performance with a focus on customer service. When no manager is onsite, you’ll lead staff, ensure smooth operations, and complete opening/closing procedures.

You will supervise the crew, communicate with management, assist customers, and promote a positive CVS shopping experience while ensuring confidentiality and adherence to policy.