Shift Supervisor - Customer Service & Store Ops Lead

CVS Health; Annapolis (MD); On-site; USD 23,000 - 36,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor to support the Store Management team in delivering exceptional service and store execution. You will lead the staff when managers are unavailable, ensuring opening and closing tasks are completed and the store runs smoothly.

The role emphasizes customer service, effective communication, and supervising crew activities, with a focus on maintaining CVS standards and a positive shopping experience for all customers.

Qualifications

• Basic leadership and supervision experience preferred.
• Ability to supervise store staff and ensure smooth operations.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Lead store staff in the absence of a manager, ensuring opening/closing procedures are completed.
• Support store management and crews, communicate effectively up and down the chain.
• Assist customers with questions, problems, and complaints to uphold CVS customer service standards.
• Maintain confidentiality of customer/patient information.
• Price merchandise and stock shelves; manage weekly, promotional, and seasonal displays.
• Reset departments following planograms and ensure accurate signage.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Flexible schedule

Education

High School Diploma or Equivalent

Job description

CVS Health is seeking a Shift Supervisor to support the Store Management team in delivering exceptional service and store execution. You will lead the staff when managers are unavailable, ensuring opening and closing tasks are completed and the store runs smoothly.

The role emphasizes customer service, effective communication, and supervising crew activities, with a focus on maintaining CVS standards and a positive shopping experience for all customers.