Shift Leader: Customer Experience & Store Operations

Walgreens Co.; Fort Wayne (IN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a capable retail associate to open and close the store when management is absent, perform required system start-ups, handle cash, and ensure the floor and stock room are ready for daily operations.

The role emphasizes delivering a distinctive customer experience, engaging customers, resolving issues, and supporting inventory, pricing, and displays while assisting with deliveries and clerical tasks.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management and prepare the floor and stock room for the day.
• Handle product returns, refunds, cash drops, and provide change at registers.
• Model and deliver a distinctive customer experience.
• Engage customers and assist with products and services to ensure a positive experience.
• Maintain store inventory accuracy and assist with displays and price changes.
• Assist with vendor deliveries and backdoor access as needed.
• Support basic bookkeeping, cash reports, and store system operations.

Skills

Leadership experience

Retail experience

English proficiency

Store systems knowledge

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. is seeking a capable retail associate to open and close the store when management is absent, perform required system start-ups, handle cash, and ensure the floor and stock room are ready for daily operations.

The role emphasizes delivering a distinctive customer experience, engaging customers, resolving issues, and supporting inventory, pricing, and displays while assisting with deliveries and clerical tasks.