Shift Lead: Customer Experience & Store Ops Pro

Walgreens Co.; Litchfield (IL); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a store associate who will open and close the store when management is not present, handling cash, back-door operations for deliveries, and system start-ups.

You will ensure customer satisfaction by greeting customers, assisting with products and services, and resolving issues to deliver a distinctive Walgreens experience. The role also involves inventory control, pricing tasks, and supporting merchandising and displays.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, refunds, and cash drops to the safe; provides change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting and assisting with products and services; resolves issues for a positive experience.
• Shares customer service best practices with team members to maintain Walgreens service traits.
• Handles store keys, opens back door for deliveries, and supports vendor ordering processes.
• Registers sales, notes scanning errors, price verifications, and voids; participates in inventory accuracy.
• Supports displays, resets, and price changes; ensures proper signage and local compliance.
• Maintains physical store condition and adheres to policies; assists with merchandising and stock rotation.

Skills

Leadership

Retail experience

English fluency

Education

PTCB certification

Pharmacy license

Job description

Walgreens Co. is seeking a store associate who will open and close the store when management is not present, handling cash, back-door operations for deliveries, and system start-ups.

You will ensure customer satisfaction by greeting customers, assisting with products and services, and resolving issues to deliver a distinctive Walgreens experience. The role also involves inventory control, pricing tasks, and supporting merchandising and displays.