Shift Lead: Frontline Ops & Customer Experience

Anchor Point Management Group; Chowchilla (CA); On-site; USD 28,929 - 30,307; Full time

Job summary

Anchor Point Management Group in Madera, CA is seeking a Shift Leader to provide management coverage during operating hours, supervise staff, and ensure service, cleanliness, and food quality. The role entails hands-on supervision, occasional opening/closing, and upholding safety standards in a fast-paced restaurant.

The ideal candidate has at least 6 months in a supervisory role, is 18+, legally eligible to work in the U.S., and demonstrates reliability, strong communication, and a can-do

Qualifications

• Must be 18 years or older.
• 6 months in shift management or supervisory role.
• High school diploma or GED preferred.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills.
• Reliable transportation and punctual arrival.
• Positive, friendly attitude.
• Internal promotion preferred after completing training and certifications.

Responsibilities

• Greet customers and take orders accurately.
• Prepare and package food and drinks according to standards.
• Operate cash registers and process payments.
• Maintain cleanliness and sanitation of restaurant areas.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with food safety regulations.
• Promote new menu items and provide recommendations.
• Assist with opening and closing tasks and shift management.
• Coach and provide feedback to team members.
• Report safety concerns to manager/HR.
• Conduct daily food safety and prep audits.

Skills

Customer service

Communication

Team supervision

Reliability

Hygiene

Time management

Flexibility

Basic math

Legal work status

Education

High school diploma or GED

Tools

Cash registers

Job description

Anchor Point Management Group in Madera, CA is seeking a Shift Leader to provide management coverage during operating hours, supervise staff, and ensure service, cleanliness, and food quality. The role entails hands-on supervision, occasional opening/closing, and upholding safety standards in a fast-paced restaurant.

The ideal candidate has at least 6 months in a supervisory role, is 18+, legally eligible to work in the U.S., and demonstrates reliability, strong communication, and a can-do