Shift Leader: Frontline Ops & Customer Experience

Royal Farms; Dover (DE); On-site; USD 17,000 - 22,000; Part time

Job summary

Royal Farms is seeking a part-time Shift Leader to oversee store operations on duty, acting as the PIC when a senior leader is not present. You will support customer service, food service execution, safety, and vendor care while driving sales and ensuring standards.

The role requires strong leadership, teamwork, and the ability to coach staff, manage shift tasks, and maintain compliance with SOPs. Baltimore/Laurel, DE area may apply.

Qualifications

• Must have strong written, verbal, and interpersonal communication skills.
• Demonstrated strong leadership skills.
• Demonstrated ability to encourage, inspire, and develop team members.

Responsibilities

• Oversee shift operations as PIC when senior leader is absent.
• Ensure exceptional customer service and product knowledge.
• Perform shift tasks including POS transactions, vendor check-in, and cash control.
• Maintain safety, compliance, and adherence to SOPs.
• Execute food and beverage programs and maintain quality standards.
• Complete store side work and maintain a clean, safe work environment.

Skills

Leadership

Customer service

Team coaching

Food service knowledge

Operational excellence

Education

High school diploma or GED

Job description

Royal Farms is seeking a part-time Shift Leader to oversee store operations on duty, acting as the PIC when a senior leader is not present. You will support customer service, food service execution, safety, and vendor care while driving sales and ensuring standards.

The role requires strong leadership, teamwork, and the ability to coach staff, manage shift tasks, and maintain compliance with SOPs. Baltimore/Laurel, DE area may apply.