Shift Supervisor - Lead Customer Experience & Operations

Applegreen Group; Middletown (NJ); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor to lead on-shift operations and ensure top-tier customer service across the plaza locations in the Northeast/Midwest region.

You will train new team members, monitor cash handling, and uphold brand standards and food safety policies while managing daily opening, closing, and POS activities with a friendly, energetic approach.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging with customers and resolving complaints.
• Complete opening, daily and closing procedures/checklists according to procedures.
• Operate point-of-sale (POS) system, process payments, and follow cash handling policies.
• Ensure proper food handling procedures are followed, including wrapping, labeling, dating, stocking, storing, rotating, and checking temperatures.
• Perform kitchen-related tasks such as prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain knowledge of plaza products and services.
• Assist in training of new team members.
• Follow brand standards, food safety requirements, and company policies.
• Inform plaza leadership of observations or concerns.
• Execute various other tasks as assigned.

Skills

Cash handling

Customer service

Leadership experience

Team training

POS system

Job description

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor to lead on-shift operations and ensure top-tier customer service across the plaza locations in the Northeast/Midwest region.

You will train new team members, monitor cash handling, and uphold brand standards and food safety policies while managing daily opening, closing, and POS activities with a friendly, energetic approach.