Shift Leader & Customer-Experience Coach

Taco Bell; Leominster (MA); On-site; USD 16,000 - 25,000; Full time

Job summary

Taco Bell in Leominster, MA is seeking an energetic Manager-In-Charge (Hourly Champion) to run shifts, ensure food safety and deliver excellent customer service. You will supervise team members, maintain uniforms and drive shift excellence while collaborating with the RGM.

Responsibilities include executing the MIC routine, resolving customer issues, managing labor and cash controls, and assisting with facility upkeep to meet health and safety standards.

Qualifications

• Must be at least 18 years old.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves and lift and carry trash containers and place in an outside bin.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

Responsibilities

• Support the RGM by running shifts and solving problems; seek help when needed and guide others.
• Ensure consistent customer satisfaction and execute the MIC routine across People, Customers and Service responsibilities.
• Ensure all Team Members complete Shift Excellence tasks for their positions.
• Maintain neat appearance and proper uniform for all employees.
• Prioritize customer needs, resolve complaints quickly and maintain positive relations.
• Greet customers warmly and communicate politely.
• Work with urgency and as part of a team with peers.
• Provide regular feedback to the RGM on performance of Team Members.
• Handle conflicts constructively and support RGM to resolve issues.
• Assist RGM with facility maintenance, cleanliness, safety standards and inventory controls.
• Perform other duties as required by the manager.

Skills

Basic business math

People management

Team supervision

Job description

Taco Bell in Leominster, MA is seeking an energetic Manager-In-Charge (Hourly Champion) to run shifts, ensure food safety and deliver excellent customer service. You will supervise team members, maintain uniforms and drive shift excellence while collaborating with the RGM.

Responsibilities include executing the MIC routine, resolving customer issues, managing labor and cash controls, and assisting with facility upkeep to meet health and safety standards.