Shift Leader: Frontline Team Captain

Taco-Bell; Springfield (MA); On-site; USD 19,000 - 25,000; Full time

Job summary

Taco Bell in Springfield, MA is looking for an Hourly Champion to support the RGM by running great shifts in a self-sufficient manner. You will take ownership, ensure customer satisfaction, and maintain food safety and quality.

The role emphasizes leading team members, managing inventory and labor, and upholding health standards. You will greet guests warmly and support store operations with reliability and teamwork.

Qualifications

• Experience in fast-paced food service or retail.
• Strong communication and interpersonal skills.
• Ability to supervisor and mentor teammates.
• Reliability and punctuality in a shift-based role.

Responsibilities

• Run shifts confidently with supervision by the RGM.
• Ensure customer satisfaction and food safety standards.
• Greet customers warmly and resolve issues promptly.
• Oversee staffing, setup, and break coverage for assigned shifts.
• Maintain clean, organized work areas and proper uniform compliance.

Skills

Customer service

Team leadership

Time management

Communication

Job description

Taco Bell in Springfield, MA is looking for an Hourly Champion to support the RGM by running great shifts in a self-sufficient manner. You will take ownership, ensure customer satisfaction, and maintain food safety and quality.

The role emphasizes leading team members, managing inventory and labor, and upholding health standards. You will greet guests warmly and support store operations with reliability and teamwork.