Shift Leader: Guest Experience & Team Coach

Taco Bell; El Dorado (KS); On-site; USD 18,000 - 25,000; Full time

Job summary

Taco Bell in the United States is seeking a proactive Manager-In-Charge support role to run shifts independently while upholding brand standards and service excellence.

You will lead Team Members, ensure food safety, manage people and inventory, and collaborate with the RGM to resolve issues, maintain appearance, and deliver fast, friendly service with a focus on customer satisfaction.

Qualifications

• Strong preference for internal promotion from Hourly Champion position.
• Able to lead and motivate a team to execute shifts smoothly.
• Proven ability to handle customer concerns and resolve conflicts.

Responsibilities

• Execute the MIC Success Routine and ensure People, Customers and Service responsibilities are completed.
• Ensure all Team Members complete Shift Excellence tasks for their positions.
• Maintain neat appearance and proper uniform throughout shifts.
• Prioritize customer needs and deliver excellent service.
• Oversee food safety, quality and order accuracy.
• Resolve customer complaints quickly while maintaining positive relations.
• Greet customers warmly and communicate politely.
• Work with urgency and collaborate with management and peers.
• Support a team-oriented environment and assist others as needed.
• Demonstrate a positive, energetic attitude with coworkers.

Skills

People management

Customer service

Food safety

Team leadership

Basic math

Inventory management

Job description

Taco Bell in the United States is seeking a proactive Manager-In-Charge support role to run shifts independently while upholding brand standards and service excellence.

You will lead Team Members, ensure food safety, manage people and inventory, and collaborate with the RGM to resolve issues, maintain appearance, and deliver fast, friendly service with a focus on customer satisfaction.