Shift Leader: Customer Experience & Team Coach

Bruceton Farm Service, Inc.; Morgantown, Northern (WV, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching

Paid Time Off

Disability Insurance

Opportunities for Advancement

Part-time & Full-time availability

Job summary

Dairy Queen in Morgantown, WV is seeking a capable team member to support the General Manager and Assistant Managers across daily restaurant operations. You will ensure quality service, accuracy in cash handling, and smooth drive-thru performance while upholding standards.

The role emphasizes training crew, maintaining POS accuracy, and fostering a positive, efficient work environment for peak and non-peak periods.

Qualifications

• High school diploma or equivalent required.
• Minimum 6+ months of high-volume quick service restaurant experience.
• ServSafe certified or approved equivalent.
• Ability to supervise in a fast-paced environment with strong customer service.
• Strong knowledge of safe food handling practices.

Responsibilities

• Assist the GM and Assistant Managers with daily restaurant operations.
• Oversee customer service, cash handling, and drive-thru during shifts.
• Train and coach crew members to build a skilled, productive team.
• Maintain organization, staffing per schedules, and proper tasks delegation.
• Ensure compliance with policies, cleanliness, and food safety standards.

Skills

Customer focus

Leadership

Team supervision

Organization

Communication

Education

High School diploma

Tools

Point of Sale systems

Job description

Dairy Queen in Morgantown, WV is seeking a capable team member to support the General Manager and Assistant Managers across daily restaurant operations. You will ensure quality service, accuracy in cash handling, and smooth drive-thru performance while upholding standards.

The role emphasizes training crew, maintaining POS accuracy, and fostering a positive, efficient work environment for peak and non-peak periods.