Shift Leader: Coach Teams & Drive Guest Experience

Dunkin' Donuts; Calhoun (GA); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Dunkin' Donuts in Georgia is seeking a Shift Leader who will coach team members across 5am-1pm or 1pm-9pm, ensuring brand standards and guest service are delivered.

The role involves supporting the Restaurant Manager, managing shift deployment, training, food safety, inventory, and resolving issues promptly to maintain operations. Candidates should have basic computer skills, be fluent in English, and have prior leadership experience in retail or hospitality.

Qualifications

• Must have basic computer skills.
• Fluent in English or local language.
• Prior leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Coach team members to execute brand standards and guest service.
• Support Restaurant Manager in achieving goals.
• Ensure food and beverage preparation meets brand standards.
• Communicate shift priorities and results to staff.
• Prepare shift deployment plans to cover positions.
• Provide timely, constructive feedback.
• Oversee safety, security, and profitability policies during shifts.
• Handle customer complaints and emergencies professionally.

Skills

Team leadership

Communication

Customer service

Time management

Problem solving

Mentoring/training

Adaptability

Education

Basic leadership experience in retail/food service

Tools

POS system

Job description

Dunkin' Donuts in Georgia is seeking a Shift Leader who will coach team members across 5am-1pm or 1pm-9pm, ensuring brand standards and guest service are delivered.

The role involves supporting the Restaurant Manager, managing shift deployment, training, food safety, inventory, and resolving issues promptly to maintain operations. Candidates should have basic computer skills, be fluent in English, and have prior leadership experience in retail or hospitality.