Shift Leader - Inspire Teams and Deliver Smooth Operations

Dunkin' Donuts; Powder Springs (GA); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Dunkin' Donuts in Powder Springs, GA is seeking a Shift Leader to coach team members and execute Brand standards during morning or evening shifts. You will set goals, assign tasks, and motivate staff by providing timely feedback.

Responsibilities include supporting operational goals, ensuring food safety, managing inventory, and handling customer issues while maintaining guest satisfaction. Previous leadership in retail or hospitality is preferred.

Qualifications

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies

Skills

Leadership

Communication

Customer service

Teamwork

Education

Basic computer skills

Tools

POS systems

Job description

Dunkin' Donuts in Powder Springs, GA is seeking a Shift Leader to coach team members and execute Brand standards during morning or evening shifts. You will set goals, assign tasks, and motivate staff by providing timely feedback.

Responsibilities include supporting operational goals, ensuring food safety, managing inventory, and handling customer issues while maintaining guest satisfaction. Previous leadership in retail or hospitality is preferred.