Shift Leader - Team Coach & Guest Experience

Dunkin' Donuts; Stockbridge (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts in Stockbridge, GA is seeking a Shift Leader to supervise team members during 5am-1pm or 1pm-9pm shifts, ensuring brand standards and guest service excellence. You will guide day-to-day operations, assign tasks, and provide timely feedback to keep shifts productive and engaging.

The role emphasizes coaching, deployment planning, safety, and inventory management while maintaining a positive, fast-paced work environment.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English or local language.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Basic computer skills

Leadership experience

Fluent English

Job description

Dunkin' Donuts in Stockbridge, GA is seeking a Shift Leader to supervise team members during 5am-1pm or 1pm-9pm shifts, ensuring brand standards and guest service excellence. You will guide day-to-day operations, assign tasks, and provide timely feedback to keep shifts productive and engaging.

The role emphasizes coaching, deployment planning, safety, and inventory management while maintaining a positive, fast-paced work environment.