Shift Lead: Coaching & Guest Service Champion

Dunkin' Donuts; Austell (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach team members and uphold brand standards during 5am-1pm or 1pm-9pm shifts in Austell, GA. You will guide staff, ensure food and beverage prep quality, and deliver exceptional guest service.

You will set shift goals, assign tasks, monitor safety and inventory, and provide timely feedback to maintain smooth operations and a positive guest experience.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English (or local language served).
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Team leadership

Punctuality

Adaptability

Guest focus

Training ability

Problem solving

Motivating others

Education

Basic computer skills

Fluent in English

Leadership experience in retail/restaurant/hospitality preferred

Job description

Dunkin' Donuts is seeking a Shift Leader to coach team members and uphold brand standards during 5am-1pm or 1pm-9pm shifts in Austell, GA. You will guide staff, ensure food and beverage prep quality, and deliver exceptional guest service.

You will set shift goals, assign tasks, monitor safety and inventory, and provide timely feedback to maintain smooth operations and a positive guest experience.